Skip to main content

How to log in to Revenue Intelligence

Updated

This article explains how to access your Revenue Intelligence account, either by signing in directly to Revenue Intelligence, or by launching Revenue Intelligence from Cloudbeds PMS (for Cloudbeds PMS customers).

⚠️ Things to note before logging in

For security reasons:

  • The user will be locked out of the system after six (6) failed password attempts.
  • They will have to wait 30 minutes before trying to log in again. This will only affect the specific user; all other users will still have access.
  • There is no way to reset the waiting time to less than 30 minutes. Once you have been locked out, the platform emails the user to notify them that their account has been locked out due to numerous failed login attempts, and they must wait 30 minutes to try again.  
  • You will be required to use a multi-factor authentication (MFA) method.

 

Log in to Revenue Intelligence

  1. Access the Revenue Intelligence website: https://portal.hotel.cloud/
  2. Enter your email and password

  3. Click to Login

  4. Verify your account
  • If your account does not have a valid multi-factor authentication (MFA), follow the instructions to configure the verification method: Set up Okta Verify (MFA) Method.
  • If your account already has MFA setup, verify the login using one of the available options:
    • Send a Push notification to the Okta Verify app on your phone, or
    • Enter a code from the Okta Verify app.
    • If you’d like to receive the push automatically next time, check Send push automatically.

  1. If you selected “Send Push”, open the Okta Verify app and approve: Yes, it’s me.

  1. If you selected “Enter a code”, open the Okta Verify app and type the one-time code shown.

Now you have accessed your system.

 

Open Revenue Intelligence from Cloudbeds PMS

  1. Click your Main Menu Main menu icon.png
  2. Select Revenue Intelligence  

You’ll be redirected to the Opportunities tab of the Revenue Intelligence platform.

 

FAQ

Quick answers to the most common sign-in issues. Use these steps first; then see the related article for full MFA options.

I’m locked out after too many attempts—what now?

You must wait the full 30 minutes before trying again. This timer cannot be shortened. You’ll also receive an email notification about the lockout.

How do I choose or switch to a different MFA method?

You can enroll a security key, a biometric, or another authenticator app as an alternative to Okta Verify. Follow the step-by-step options in Set up Alternative MFA Methods.

I am a Cloudbeds customer, why don’t I see the biometric or passkey login option when signing in to Revenue Intelligence?

This may happen if your biometric or passkey login (Touch ID, Face ID, or a security key) was first set up under an older domain or was never configured within your Cloudbeds PMS account. These login methods use a browser-based security standard called WebAuthn (Web Authentication), which links your saved credentials to the specific website domain where they were originally registered.

In simple terms: if you enrolled your biometric or passkey before Cloudbeds switched to the new signin.cloudbeds.com domain, your device won’t recognize it when you log in to Revenue Intelligence. You’ll need to re-enroll your biometric or passkey directly in Cloudbeds PMS to link it to the correct domain.

To fix it:

  1. Log in to your Cloudbeds PMS account using your regular Okta Verify method (push or code).
  2. Follow the steps in the article Reset Multi-Factor Authentication to reset your MFA setup.
  3. After resetting, you’ll be prompted to set up multi-factor authentication again. Choose Security Key or Biometric Authenticator and click Enroll.
  4. Follow the browser prompts to register your biometric method (Touch ID, Face ID, or Windows Hello) or insert your physical security key.

After completing the steps, your biometric or passkey will be linked to the correct Cloudbeds domain (signin.cloudbeds.com), and you’ll see the option when signing in to Revenue Intelligence.

ⓘ If you prefer a different MFA option (for example, using an authenticator app instead of biometrics), check this guide: Set up Alternative MFA Methods.